Black & White™ Delivery & Return Policy
Track & Manage Your Order
Easily track your Black & White™ order, review its status, or request an exchange or return:
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If you have an account, simply log in to manage your purchases.
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If you checked out as a guest, enter your email and order number to access details.
Luxury Shipping & Delivery Options
We ensure every Black & White™ purchase is delivered with care, speed, and elegance.
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Complimentary Standard Shipping (1–4 business days) – FREE across Canada.
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Express Shipping (Overnight) – $30 | Free for orders above $1,000.
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Saturday Delivery – $40 | Free for orders above $1,000 | Available in select cities.
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Boutique Pick-Up – FREE | Collect your order from select Black & White™ boutiques.
Orders placed by 3:00 PM EST (Mon–Fri) are prepared and shipped the same day. Later orders ship the next business day.
Signature is required upon delivery for security and peace of mind.
Remote locations may experience extended shipping times; exact delivery estimates will appear at checkout.
The Art of Presentation
Every Black & White™ order arrives in our signature luxury gift box, elegantly packaged to make every delivery memorable. Add a complimentary personalized note to make your order truly special — whether it’s for yourself or as a gift.
Returns & Exchanges – Luxury Made Easy
Your satisfaction is our priority. Black & White™ offers free returns and exchanges within 30 days of delivery.
Return or exchange eligible items via:
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Mail – A prepaid shipping label will be provided.
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In-store – Visit any Black & White™ boutique to complete your return or exchange.
Return Conditions:
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Items must be unworn, unused, and in original condition with tags attached.
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Gift packaging and accessories must be returned with the product.
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Final sale & personalized items are non-returnable.
Refunds will be issued to your original payment method within 5–10 business days after inspection.